Course

Office Administration & Management Skills Course

Office Administration is the process of overseeing the day-to-day activities of an office. This course covers key aspects of office administration and management. You will learn how to perform your daily duties as an office admin professional. Secretaries, office administrators and receptionists are the glue that keeps a company together. Let’s help you prepare for this demanding role!

47 Lessons

Office Administration & Management Skills Course

Office Administration is the process of overseeing the day-to-day activities of an office. This course covers key aspects of office administration and management. You will learn how to perform your daily duties as an office admin professional. Secretaries, office administrators and receptionists are the glue that keeps a company together. Let’s help you prepare for this demanding role!

Mzoxolo Gulwa · September 26, 2021

Facilitator:  Queen B. Nthite

Format: Blended pre-recorded and live interactive sessions  

Duration:   6 Months

Welcome to the Office Admin and Management Skills Course! 

This course will focus on how to roles and responsibilities as an office administrator. You will learn how to organize time and keep excellent records. You will also learn about the best way to plan and organize meetings.

Hope you enjoy your journey as you add new knowledge to your Office Admin and Management Skills Course Journey.

Good Luck!

Course Overview

Office Administration role manages and controls the day-to-day activities of an office for the company to meet its business objectives.

Learning Outcomes

  • Gain clear understanding of Office and Administrative Management
  • Understand roles and responsibilities as an effective administrator.
  • Learn to organize time and keep excellent records.
  • Discover the best way to plan and organize executive meetings.

Target Audience

  • Office and administrative manager 

Career Opportunities

  • Office Manager 
  • Executive Assistant
  • Virtual Personal Assistant 
  • General Office Administrator
  • Administrative assistant 
  • Receptionist

Overall Introduction to the Office Admin and Management Skills Course

Assessments

Note that you are required to complete activities at the end of each learning unit, so that you are found competent for every module.

Grading:

  • All the Activities (Formative Assessment) for the eight modules will contribute 10% towards your final mark.
  • The Summative Assessment will contribute 90% towards your final mark.

Generic Rubric: 

RatingCriteria
Poor (0-29%) 0-1No submission received
Minimal effort applied
Improvement Needed (40%-49%)
2-3
Showed minimal effort in both interpretation and application of the information provided in the article. Learning outcomes not clearly understood
Good (50%-64%) 4-5Showed a good interpretation and a fair level understanding of the required learning outcomes
Very Good (65%-74%) 6-7Illustrated a commendable grasp and understanding of the given content/article, relevant to the main topic outcomes
Excellent (75%-100%) 7-10Illustrated accurate interpretation and clear understanding of the given content/article, relevant to the main topic outcomes

Course Content

Expand All

Introduction to Office Admin and Management Skills Course

Module 1 Business Etiquette and Corporate Culture
Module 2 Office Communication - Written and Verbal
Module 3 Manage Meetings
Module 4 Records Management
1 of 3

About Instructor

Mzoxolo Gulwa

Mzo is a leading management consultant, facilitator and coach. His specialisation is in the areas: strategic management, people management, leadership, diversity and inclusion, organisational dynamics and competitive intelligence. His work experience includes 13 years at the Standard Bank Group, where he headed up the Competitive Intelligence function. At Standard Bank, Mzo also championed diversity and inclusion and was very influential as Chairperson of the Marketing & Communication Diversity and Inclusion Forum for more than five years. Mzo has delivered project work and training programmes on-ground in South Africa, Nigeria, Ghana, Ivory Coast, Angola, Tanzania, Uganda, Mauritius and Malawi. He teaches on the aforementioned specialist areas at Wits Business School (WBS), Johannesburg Business School (JBS) and UCT Graduate School of Business (GSB). He is passionate about developing others and has over the years mentored and coached executives, managers, general staff and students. He has organised and spoken at various local and international conferences.

2 Courses

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Course Includes

  • 47 Lessons
  • 207 Topics
  • 45 Quizzes

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