Overview:

Effective management is the cornerstone of any thriving business. People get promoted into managerial positions because they excel at what they do, but often have not received adequate training in the principles of management and leadership. This program helps to provide existing or prospective new managers with critical managerial skills that lead to improved personal, team and business performance. In addition, it develops their decision-making skills within complex and turbulent environments, and improves their ability to design and communicate actionable, integrated solutions for their organizations.

By the end of the programme, you will be able to:

• Demonstrate an understanding of the key elements of managing a business
• Identify, understand, and explain common management challenges
• Develop plans to achieve defined objectives
• Lead a team to work co-operatively to achieve objectives
• Organize resources in accordance with a developed plan
• Prepare and manage a budget for a department or organization
• Translate digital marketing and social media insights into effective customer service management practices
• Offer integrated solutions and recommendations that have a positive impact on business performance

Key topics to be covered:

• Self-awareness, Self-care and Self-management 
• Relationship Management & Networking
• Creative Problem-solving and Decision-making 
• Managing People & Change in a Crisis 
• Introduction to Digital Transformation 
• Strategic Thinking & Planning 
• Sales & Marketing 
• Excellence in Customer Service & Experience
• Operations & Projects Management
• Financial Decision-making

Who is this course for?

• Employees identified for the management pipeline
• Middle, senior managers, or potential managers in specialist positions who wish to improve their understanding of the bigger picture of business operations
• Entrepreneurs and business owners who want a holistic understanding of managing a business.

Assessment:

To obtain a Certificate of Completion, you will be required to complete the assessment process which consists of a practical and reflective individual assignment and an integrated online exam at the end of the course

To enquire about this course: