Facilitator: Mzoxolo Gulwa

Format: Blended pre-recorded and live interactive sessions

Duration: 3 Months

Price: Free

Overview

Call centre employees who know how to handle a great variety of situations are an asset to any organisation. This course is aimed at teaching would-be call centre agents and customer facing individuals and staff the knowledge, skills and competencies required to increase customer satisfaction within a call centre. The aim is to enhance customer service skills and ultimately boost sales.

Learning Outcomes and Benefits

• Improve your knowledge of human relations and customer service
• Better understand the needs of the customer
• Identify different types of buying motivations
• Define and understand call centre strategies
• Skills to enhance speech and communication, key listening skills and the ability to question
• Master voice control including tone, cadence, and pitch
• Understanding the full use of the telephone equipment
• Sound knowledge of effective telephone techniques
• Negotiation skills

Assessment

To obtain a Certificate of Completion, you will be required to complete the assessment process which consists of an online exam at the end of the course.

Who is this course for?

• People already working in the relevant fields and want to polish their knowledge and skill
• School leavers and other job hunters looking for newer options and job availability

Career Opportunities after completing this course

• Call Centre Agent
• Customer Service Consultant
• Helpdesk Consultant
• Telemarketer
• Receptionist

To enquire about this course: