Call centre employees who know how to handle a great variety of situations are an asset to any organisation. This course is aimed at teaching would-be call centre agents and customer facing individuals and staff the knowledge, skills and competencies required to increase customer satisfaction within a call centre. The aim is to enhance customer service skills and ultimately boost sales.

This course provides you with the foundational skill set required to write computer programs. If you are interested in learning how to write interactive, graphical programs from an introductory level in a real programming language, this is the course for you. We will be teaching the concepts of the Python, Java and JavaScript programming languages as well as HTML and CSS to develop responsive web applications. We teach with something we call "talk-throughs". A talk-through is like a video, but it's actually interactive- you can pause at any time if you want to play with the code yourself, and you can spin-off if you want to make your own version of what we made.

This Module will focus on Introduction to computers, you will learn about the use of a computer, configuration of a computer together with its hardware components and software applications.

Finance is a key element in any business. A company can be excellent in many spheres however if it does not make profits the viability of the business will always be questioned.

Effective management is the cornerstone of any thriving business. People get promoted into managerial positions because they excel at what they do, but often have not received adequate training in the principles of management and leadership. This programme helps to provide existing or prospective new managers with critical managerial skills that lead to improved personal, team and business performance.   In addition, it develops their decision-making skills within complex and turbulent environments, and improves their ability to design and communicate actionable, integrated solutions for their organisations.

Office Administration is the process of overseeing the day-to-day activities of an office. This course covers key aspects of office administration and management. You will learn how to perform your daily duties as an office admin professional. Secretaries, office administrators and receptionists are the glue that keeps a company together. Let’s help you prepare for this demanding role!

This qualification is intended for persons who wish to start, operate, manage and grow a new small to medium business venture. Learners attempting this qualification will be equipped with a variety of technical, business managerial and personal skills and strategies to help them succeed in the creation and sustenance of a business. The successful learner will develop a sound foundation for the application of these skills and knowledge to explore a diverse range of entrepreneurial opportunities.

The purpose of the New Venture Creation Level 2 qualification is to provide a skills development programme for potential and existing entrepreneurs to capitalise on opportunities to start and grow sustainable businesses that form part of the mainstream economy, enabling the learners to tender for business opportunities within both the public and private sectors.